The Rainier Group, Inc. (RGI) is committed to providing continuous customer service and support; however, we recognize that there are potential risks that could disrupt our ability to serve you. We are confident that we have taken the necessary steps that will allow us to reduce or eliminate the impact of a business disruption.
RGI recognizes the responsibility we have to our customers. We have implemented a business continuity management program with a strong governance model and commitment from senior management. Our continuity program’s primary objectives are to meet the needs of our customers, maintain the well-being and safety of our employees and meet our regulatory obligations. The planning process is risk based and involves the understanding and prioritization of critical operations across the firm, the anticipation of probable threats, and the proactive development of strategies to mitigate the impact of those events.
Our continuity planning team works closely with local service providers in the event of an outage impacting our operations. Additionally, RGI has identified three large-scale scenarios that require particular focus: pandemics, natural disasters impacting our office locations, and cyber events. Detailed response plans have been developed and cross-discipline teams have been trained to address day-to-day disruptions as well as these specific events.
RGI has developed the capability to recover both operations and systems. All continuity plans are designed to account for disruptions of various lengths and scopes, and to ensure that critical functions are recovered to meet their business objectives. Critical business functions can operate from multiple sites. Our technology group ensures that critical applications and data have sufficient redundancy and availability to minimize the impact of an event. Key components of RGI’s continuity and technology recovery plans include:
- Alternate physical locations and preparedness
- Alternative means to communicate with our customers
- Back-up telecommunications and systems
- Employee safety programs
Plans are tested regularly to ensure they are effective should an actual event occur. RGI’s Business Continuity Plans are reviewed no less than annually to ensure that the appropriate updates are made to account for operations, technology, and regulatory changes. To obtain a copy of this notice at any time, contact RGI directly.To contact RGI during a business interruption please use the following alternatives to reach individuals within the firm:
- Direct numbers and cell numbers of the individuals you want to reach. These are available at http://rainiergroup.com/people/
- Email. Our email is provided by one of the world’s largest email hosts; even if our office locations are affected we receive your email
- Individuals’ social media pages such as LinkedIn or Facebook
- RGI’s social media pages